At RT Machinery aim to provide you with as much information as we can about each product so that you can make an informed purchasing decision. However, to give you additional confidence, we will allow you to return any item if it is not what you require within 30 days of receipt as long as it has not been used and is returned in its original undamaged packaging. As machinery can be of a large value the above statement applies to mail order goods only. All whole goods (machinery) are non-returnable without prior approval and subject to RT Machinery discretion once delivered or collected.
All you need to do is to contact us on 01844 299 037 and we will discuss your request. If the return is agreed we will issue you with a Returns Code, explain our simple Returns Procedures and discuss with you the easiest and most convenient way for you to return the item(s) to us. You should then return the item(s) to us by the agreed method together with a completed Goods Return Form which will be sent to you. Unfortunately, we cannot accept proof of posting as confirmation of delivery. Upon receipt of the item(s), we will refund the full value of the item(s) subject to them being unused and in their original condition and packaging.